Initiating
Support
Initiating a
support call can be accomplished by following these
simple procedures:
To report a hardware problem: If
the problem is a hardware failure, call us to obtain
a Return Material Authorization (RMA) number. If
you need to contact us for status on a repair,
use this RMA number as a reference. If the problem
is not a hardware failure, call and ask to speak
to one of our Application Engineers.
To report a software problem: Call
and ask to speak to one of our Application Engineers.
Our engineers can assist you in isolating any problem
and can often resolve your problem over the phone.
For ongoing issues, be sure to ask for an incident
number. When obtaining status on your problem,
please use this incident number as a reference.
To obtain Applications Support: When
you need support with database and driver development,
algorithm programming, or general software and
hardware support issues, call and ask to speak
to one of our Application Engineers. Our engineers
can assist you with any system application questions
you may have regarding software and hardware. For
ongoing issues, be sure to ask for an incident
number. When obtaining status on your problem,
please use this incident number as a reference.
To Contact
Us: Please have your system
serial number ready so that we can verify warranty
information. If you don't have a warranty or maintenance
contract, please read the alternative payment options
listed below. Our standard business hours are 8
a.m. to 5 p.m., Monday through Friday. Please
note that we operate on an Alternate Friday Off
(AFO) schedule. When calling beyond these times
please leave a message and we'll return your call
on the next business day.
| San
Diego, CA |
L-3
Communications Telemetry-West
9020 Balboa Avenue, San Diego, CA 92123
Tel: (800) 351-8483, Fax: (858) 694-7670,  |
| Lancaster,
CA |
L-3 Communications
Telemetry-West
44815 Fig Ave., Suite 125, Lancaster, CA 93534
Tel: (805) 948-7614, Fax: (805) 948-2562,  |
| Satellite
Beach, FL |
L-3
Communications Telemetry-West
1127 South Patrick Dr., Suite 12, Satellite
Beach, FL 34232
Tel: 321-779-3885 Fax- 321-779-0251,  |
| Sarasota,
FL |
L-3
Communications Telemetry-West
6000 Fruitville Road, Sarasota CA 34232
Tel: (941) 377-5513, Fax: (941) 377-5589,  |
Alternate Payment: If
you don't currently have a warranty or maintenance
contract, we do have several payment options
available. We will gladly accept your purchase
order or credit card (for faster response)
as payment, or you can purchase a support
block that can be applied towards support
and repairs. |
