Extended
Support
In addition to the basic product
support, we provide you with the following
extended support options on TW products:
Basic
Service Maintenance Program: Our
Basic Service Maintenance Program provides return-to-factory
hardware maintenance services long after the normal
warranty period has expired. We provide labor and
materials for the repair of your TW product at
a TW facility as well as the timely replacement
of faulty modules/submodules in accordance with
our established advance turnaround procedures.
Advance turnaround procedures allow us to ship
you a replacement as soon as possible after we
receive your call. You also get customized
phone and fax support.
Full
Service Maintenance Program: Designed
for more mission-critical applications, our Full
Service Maintenance program expands its Basic counterpart
by providing periodic preventive maintenance at
your location and on-site remedial maintenance
where a qualified service technician can be dispatched
to your site within 48 hours (plus preparation
and travel time). We'll replace any malfunctioning
products and even serve as your single point of
contact for all the major third party equipment
in your installation.
Software
Update Program: This program
is provided with your Full Service Maintenance
Program, or as an add-on to your Basic Service
Maintenance Program. The Software Update
Program entitles you to receive enhancements, updates,
patches, and corrections to your applications software.
System
Upgrades: Take advantage of
our upgrade program and we'll upgrade your L-3
Communications product with the latest software
and hardware revisions to keep your system current.
On-Site
Applications Support: To save
on start-up time and systems integration expense,
our Applications Support Team offers a variety
of on-site services. These include database, driver,
or algorithm development, as well as applications
and advanced product training.
We can also customize your system to meet evolving
program requirements.
Custom
Applications Support: Whether
you're upgrading a system or starting from scratch,
call us first. We can develop custom applications
for your program, customize your work environment
for streamlined operation, and actually help you
design system modifications for the emerging requirements
of your program.
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